Privacy & Policy

With KartClue you are always safe and secure. We value and respect all our clients and treat every detail with the greatest of care.

Privacy Policy

Information Collected by us at our site may be of two types: personal information you knowingly choose to disclose that is collected on an individual basis and Website usage information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose To Provide

If you submit information as a result of a request for more information from us, we will not share the submitted information with any third parties. Our lists are private and are not sold or exchanged with outside entities. We may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions.

Sharing Information With Strategic Partners

We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information.

Web Site Use Information

Like other commercial Websites, our Website also utilizes Web server logs to collect information regarding how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just prior to and after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an Individual, and your individual usage patterns cannot be retrieved.

Use Of Web Site Information

Content included in this site may be used by you solely for personal, informational, and/or non-commercial purposes and may not be modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without prior written consent from Flowers n Fruits.

Legally Disclosure Of Information

We may disclose your information when legally compelled to do so or for the protection of our legal rights.

External Links

This Web site may contain hyperlinks to Web sites controlled by parties other than kartclue.com. We are not responsible for and does not endorse or accept any responsibility over the content or use of these Web sites. We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Consent

By using the Kartclue's Website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If you do not agree with these changes, your sole recourse is to discontinue use of the website.

You have the right to opt out of receiving email marketing communications at any time. This is accomplished in one of two ways.

1) By using the "Unsubscribe” link which can be found within every marketing email. This will take effect immediately.

2) By contacting us via email or phone asking to be removed from our email list. With this method your opt out request will be acted upon typically within three days, but no longer than one week Please note that you will receive communications with respect to fulfilling your order or for customer care purposes even if you choose to opt out of receiving marketing communications.

KartClue- Cancellation And Refund Policy:

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be canceled.

2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to [email protected]

Mail shall contain following details:-

a. Order ID:

b. Cancellation Reason:

c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at [email protected]

4. Refund shall be made under following conditions:

a. Order was canceled.

b. Order was not delivered to the recipient. (This does not include the case for unfounded recipient )

c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Kartclue's account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund Kartclue shall have the deciding hand.

10. Kartclue may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

11. In case of Cash on Delivery (COD), you will be refunded only in your Kartclue wallet as points, refund can be full or partial depending on the situation. You will get a refund if and only if the order is canceled after its delivery and cash is received against it by us.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at [email protected]